With the release of AppSense 8.1 the onus of creating Personalisation archives moved from the SQL Agent to the Personalisation Server services. In order to complete this task the
AppSense Personalisation Background Service is used. This may not have been configured correctly and may look something like the following image in the
To resolve, simply click on
Change Database Account...
Ensure the correct details are entered and clock
The service credentials should now be populated.